Do I need have an SSL certificate for my website?

If I do, how do I obtain one?

There are various opinions on whether all websites need to have an SSL certificate no matter what kind of content is contained on a website. Some individuals advocate that you only use an SSL certificate on those areas of your website where credit card or personal information is processed, like an online store. However, others state that website should always have SSL certificates for each part of the site whether or not it is an online store. If you own an online store or are processing personal information or taking donations from users on your website then we do recommend that you get an SSL certificate. If these situations don’t apply to you, then you probably can skip having an SSL certificate. Please contact us if you are unsure and we will be very happy to discuss this with you. 

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What is an SSL certificate?

When a website has an SSL certificate it allows it to begin its URL with https rather than http. It is very important to have the “s” added on the end to sure the information being sent from the website user to the server. When you purchase an SSL certificate, you will need to certain information regarding website and company. The certificate lets the website user know that your business is legitimate. It provides the user with confidence that they can give your website their personal information without any shady characters hijacking it.

SSL certificates do expire and need to be renewed. You can buy certificates that are god for one year or multiple years up to a maximum of 5 years. Every time your certificate is renewed, it has t be reinstalled on your servers, and on the certificate it will show the new expiration date. The next time you are at a website where you are buying something or that asks you for your personal information, look to see if the URL starts with https and also for the padlock symbol located next to the URL. If they are not there, then don’t buy anything or give the website any of your personal details.

 

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Can I get an email address to go with my domain name?

Yes – all of the hosting packages that we offer come with free unlimited email addresses. Our servers are used by most of our clients for processing email, although some process their email using Microsoft Outlook, Google apps or some other method. So how can you determine whether you should process your emails using our server or pay for Google apps or another service? If you really need to have each email get to where it needs to go each time without them getting caught up in the spam filters, then it is probably a good idea to use a more reliable service like Microsoft Outlook or Google apps. Microsoft and Google servers are well-known all over the world, and the email those come from those servers have higher priority compared to the email that comes from our servers. That means that it is less likely that the email coming from Microsoft or Google will get lost somewhere in cyberspace or marked as spam. You also need to consider how annoying it is to you when you have spam getting in your inbox. Although our spam filtering is good, Google’s is superior, which ensures that your inbox isn’t flooded with unwanted email on a daily basis. Some clients are also very familiar with using Outlook or Google’s webmail client and would prefer to not have to learn a new system. If you are not bothered by these issues and would rather have the free email that we offer as part of your hosting instead of having to pay for a premium service like Microsoft Outlook or Google apps, then we would be very glad to help you with getting your email addresses set up.

Orange Snowman is not responsible for setting up Outlook or Gmail accounts in any of our client’s devices such as smartphones, tablets, or desktops. Orange Snowman is not responsible for emails or plugins that are hacked by malicious individuals, we have security in place but we can’t guarantee this will never happen. We are not responsible for the effects such attack may cause such as an email account or a site being blacklisted. We can’t guarantee that once this happens your emails will not be sent to the spam box of Gmail. We guarantee delivery of emails to our webmail, what happens afterward is outside of our power. Nevertheless, Orange Snowman will help you in clearing these problems with the clear understanding that these efforts are voluntary and not because we are responsible for the problem.

 

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How do I figure out where a domain name that I already have is registered?

If you already have a domain name but have no idea how to log in where your domain name is registered, there is a fairly easy way to get that information.

The first thing you need to do is visit https://www.whois.net. Next type your domain name in. For example, if you were attempting to find the domain name registrar for our website, you would type thed3.com. After hitting return, there will be information display at the top identifying the registrar. You will notice that Enom is our registrar.

Once you have your registrar company name handy, you can either use whatever Referral URL is listed or Google the registrar’s business name. So for example, go to http://www.enom.com. Then on top of the web site at most registrar company’s, there will be a link called “My Account” or “Login” or something similar. Just click on the link. Next, you can either click on the link that says Forgot Password? or Forgot Login? and you will be given instructions on how that information can be retrieved. If this doesn’t work, then just call the registrar company’s customer service and explain that you have misplaced your login information and tell them what your domain name is. The customer service department will be happy to assist you and provide you with the information you need. After your domain registrar has given you your username and password, keep the information in a safe place so you will be able to retrieve it securely and easily. It is very important to have this information.

 

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What is a domain name?

This is similar to using an address to find a local business or someone’s house. You type the address in on your phone, and you will be directed to the exact location you are looking for. The same thing is true with a domain name. This refers to a unique address that will direct a user over to the right website. People would be unable to locate your website without it. For example, for the website thed3.com, the exact URL is http://www.thed3.com. A majority of individuals tend to use the URL and domain name interchangeably, however, the domain name is actually the part the comes after the www. in the URL.

There is a pretty good chance that you have a domain name already, but if you don’t, we are very happy to assist you with that. Some individuals choose to register a domain name at Network Solutions or GoDaddy. We provide you with one free domain name for every hosting plan. So if you are planning on getting a hosting account with us, then we will be glad to assist you with choosing a domain name for your website and registering it for you.

 

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What is a domain name?

This is similar to using an address to find a local business or someone’s house. You type the address in on your phone, and you will be directed to the exact location you are looking for. The same thing is true with a domain name. This refers to a unique address that will direct a user over to the right website. People would be unable to locate your website without it. For example, for the website thed3.com, the exact URL is http://www.thed3.com. A majority of individuals tend to use the URL and domain name interchangeably, however, the domain name is actually the part the comes after the www. in the URL.

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My website is running slow. Can you help?

Yes, definitely? There are many different reasons why your website might be running slow. We will conduct a series of tests to attempt to isolate the problem and then recommend how the issue can be fixed. The issue at times is the WordPress theme. If that is the case, then you might need to get a new design. However, too many plugins are often the culprit. By just uninstalling a couple of plugins, you can often significantly improve the problem.

Another reason why your website might be slow is its hosting environment. Maybe your current host isn’t a good fit for how many visitors are coming to your website or the number of videos or photos you have installed on your site. If this is the case, we will be very happy to get your website copied over to our server and perform some speed tests. That way you will be able to see whether your website speed will improve by moving your site to our server.

Some clients also have unrealistic expectations regarding how fast their website should be loading. You might notice that sites such as Amazon tend to load nearly instantly. That is due to the fact that they have a very big budget and are able to spend lots of money on hosting to ensure that their website loads very fast. However, unless you have Amazon’s budget, your site isn’t going to load that quickly. We will be very happy to take a look at your site and tell you about any things you can do to improve the speed of your site.

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My website has been hacked! Will you be able to help us?

Yes, definitely? We would like to say we haven’t ever needed to clean a security breach up, but we have had extensive experience with various kinds of breaches We have partnered with a leading security software that help us keep track of the ever-changing threats. We handle all communications with the firm and make sure it is totally cleaned up. The only thing you need to do is contact us to tell us what the nature of your security breach is, and then we will handle things from then on. You can return to what you do best – which is running your business – and once your website is clean (usually in 24-48 hours depending on how serious the infection is) we will let your know. We will also provide you with recommendations on how a future attack can be prevented. It can be quite frustrating to have a hacked website, so just let us handle things for you. 

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What is a mobile-friendly or responsive website?

Were you aware of the fact that mobile phones make up over 50% of website traffic? Also, Google changed its algorithm for SEO rankings in early 2016 so that now mobile-friendly websites are given higher ranks than desktop-only sites. Responsive sites are mobile-friendly sites. There are many different ways for websites to interact and look good on the small screens of tablets and mobile phones. In the past, the only way to do this was to have a totally separate website – one that was for desktop computers and one that was for mobile. However, problems were created by having two websites whenever changes needed to be made since they had to be made in two different places. Users were also frustrated when viewing a site from their mobile device since they were not able to do everything they wanted to on the website using the mobile version.

Using responsive design is the latest trend. It is a fluid way of arranging your website elements out so that no matter how the screen is resized, it adapts to the different proportions dictated by desktops, laptops, tablets and cell phones. Content updates do not need to be done on multiple websites since there is only one website that is used for both desktop and mobile.

We develop only responsive websites since no extra work is required to update the content and they are very flexible. They look great at all times on each screen size. 

 

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