A UX strategy that will help you understand what you as an organization believe and represent. It also helps you define who your customers are, what they do, what are their aspirations and fears. UX Design is an exercise on empathy and introspection. It is also practiced by some, if not all, of the most successful companies on the planet.
I am often asked, Federico we need this project to be a total success, what do you need from us? My answer is this, we need to align our minds, or thoughts. You see when we are part of an organization, and by that I mean more than 1 person, we need to row in harmony and in the right direction, otherwise we get angry, resentful team members that are consciously or subconsciously boycotting the process. When the organization agrees in the direction and feels emotionally committed to a common goal, coming to work feels good. It’s amazing how miserable people are at work, I see it everywhere, people hate their jobs. When people hate their jobs it shows in the way they treat the customers and how they treat one another. So my question to you is, besides the need to make money, what is it that makes you get up in the morning? Are you driven by ambition or do you have a vision?
We believe that as designers we have the power to create, shape an experience that will make a difference in someone’s life.